phone won't ring calls go straight to voice mail

Hey there!

Calls going to voicemail isn't a one size fits all situation and there are a number of things that can cause the problem! A reboot is the most common fix, but in the event it's still a problem (which it sounds like it is here for you), we suggest contacting a representative directly so we can look at your account!

There can be issues with SIM provisioning, a tower in your area, or there may be an incorrect call forward setup on your account. All these things and a number of other possibilities can be viewed by a rep when accessing your account! Community-2153

-Lauren