Forum Discussion
TMobile is silent about LG IMS keeps stopping
The real question is why is TMobile silent on this problem. They are treating their customers like dirt. Time for a change to another company. There are better deals out there for sure.
"LG IMS has stopped working" popup
AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE ‘PARTIAL FIX’ DOING THE FOLLOWING:
NOTES:
- i have two LG V20 Phones and Fix worked for both when following these steps precisely.
- This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone.
- Fix was not lost once resolved by rebooting phone.
- Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups.
- If you need WIFI for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused.
- Call your State Attorney General and insist on an investigation.
FIX
- DO NOT FACTORY RESET YOUR PHONE
- Turn off WIFI
- REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
- Go to settings →
- Apps/notifications ->
- App info ->
- Three dots ->
- Show System ->
- com-lge-ims-rcsprovider ->
- Storage
- CLEAR CACHE
- FORCE STOP (After clearing CACHE)
- CLEAR DATA (This will not delete your texts)
- FORCE STOP (After clearing DATA)
- Leave Settings. Popups should stop.
- Reboot. Popups should remain gone unless you turn WIFI back on.
T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.
