Forum Discussion
How to report (properly) poor/non-existent coverage?
According to the T-mobile coverage maps, we have 5G and Ultra 5G coverage in certain areas.
However, there's a few spots where literally the iPhone 15 Pro Max shows SOS (meaning ZERO coverage), let alone 4G, etc.
Even "better" is when you do get say, 2 bars of 5G UC, and yet you cannot make any calls, internet, etc (for miles).
So how does one go about properly reporting these trouble spots to get a T-mobile tech out to the area to confirm/deny/fix?
Id recommend hitting tech support (note, they will want you to reboot/reset network settings, reinstall SIM (if you have one) before getting to "advanced" tech support.
You will have to give to give them an address (sometimes hard outdoors ), and worse attempt to call them from the location (unless you habe wifi, that won't work). Ensure they file a ticket. Capture the name/date/ticket. They "should" contact you in 3 days. 99% of the time,.you'll get a response of ticket closed and a message about the location being an area where improvement in coverage is needed. This will also come with the typical message of 'TMobile doesn't guarantee coverage anywhere', which. Is a method of avoiding the subject. in many areas, TMobile staff (at their stores) have even mentioned that some coverage (esp rural roaming) may be replaced with Starlink... which will.cost more, and may not work when/where you need it.
To get a proper response , a BBB complaint may be needed.
Good luck. We have been in a battle for some time with them over horrid coverage. In our case, we will be 1/2 mile from a Cellular One tower (that T-Mobile uses). We show five bars and absolutely no data signal at all.
It has been a very painful experience trying to get them to understand and acknowledge the issue. They keep saying that there is nothing wrong. The problem though is that we used to get data signals all over. Something happened over the last three or so months and they don't want to acknowledge it.
