Slow or no data with hotspot.

We are in the same boat, I’ve been with Sprint/T-Mobile for at least 20 years now and experiencing the exact issues you are. To make things worse, not only did I waste a good 15 hours of my time with their stores, then tech support, then the iFixIt store, then back to tech support another three times, but they sent me a replacement phone with of course the exact issues. When I was at the T-Mobile store the employee let me connect to the hotspot on his phone and it worked great (80mbps) then he tried connecting to mine (.01mbps) and couldn’t believe it. Seeing his phone work perfectly was very discouraging. Here’s the kicker, I get a steady 900 - 997 mbps on my 5G, so it’s really discouraging to know I have all that speed but can’t share it with my laptop or tablet or even my smart TV.

I have been very satisfied with my service up until now but after back to back hurricanes with power outages, I needed my hotspot feature which always worked perfectly in years past only for it to be so slow it is useless. I just upgraded to the phone six months ago and the hotspot was slow then but I thought it was just a momentary issue. Apparently it is not and T-Mobile won’t own up to it. I’ve dreaded jumping ship but I guess it’s time to explore the other carriers.

I hope we both find some satisfaction after going through this crap. By the way, apparently there are tons of other people in these forums with the same issue.