Forum Discussion
Slow or no data with hotspot.
I am a 23+ year Sprint customer and have been in the store, contacted online chat, and even called the Sprint help desk at (888) 211-4727. I was told my issue has been escalated with high priority,...
Jan. 27th of 2023 and the issue has not been resolved. The T-Mobile Network experience for Sprint customers is really not provisioned correctly.
I may have to file a complaint with my state AG because my plans include hot spot and it has not worked for months. T-Mobile CS open a ticket and automatically closes it after calling back the next day and leaving a voice mail to inquire if the problem has been resolved? It happened three times!
Here’s a clue, if you have to ask me if the problem is resolved, then you don’t know if the problem is resolved which means no one is working on resolving the problem. Just because I did not answer my phone doesn’t mean you get to close out the ticket for making a callback!
