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Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.T-Mobile Cyber Security
I'm not seeing much posted here about it but this is very well the cause of problems with not being able to connect to certain known common web sites. It caused some similar problems for me. It's easy enough to disable it in the T-Life app to see if it solves your particular connection problem. You can easily turn it back on. In my case videos in a chat box on another forum didn't appear when connected to my T-Mobile Home internet. I switched off Cyber Security and they instantly appeared. I spent 3 hours the day before trying to solve it. I hope this helps someone.
Active Duty Military Deployment
Does T-Mobile still waive the international roaming charges while service members are deployed over seas? Last time I deployed over seas, I submitted my active duty military orders and was able to submit my orders and still use my T-Mobile phone during deployment. I will be leaving for Kuwait soon and would like to do this as soon as possible if it is still an option. Thank you, have a great day!
Being charged fees and taxes on old addresses
I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses. One address I haven’t lived at in over 10 years, and the other address I moved from 4 years ago. Has anyone had that happen to them?April 2025 New Plans ???
I have T Mobile ONE Plan Plus Promo 2018 which does have price lock but new CEO states otherwise. 5 lines and Home Internet for $140 Im on ONE Plan: l receive 20% off the bill, I have 2 free lines, each line has kickbacks -$10 if under 2gb of data on line, Netflix and Hulu on US. I have heard about the new plans, Tmo is offering. Are the new plans worth it or should I stay with my ONE PLAN? Which is less than $140 a month. I just have a feeling that the prices are going to keep going up or services will change. Anyone care to chime in to elaborate?
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