Forum Discussion
My 5GB Connect plan changed to UNLIMITED, then data ran out completely
Hi all. Ive had a $15 T-Mobile Connect plan for years. Has 5GB data that now says "UNLIMITED" instead of 5GB. I wondered why. Looked it up and found out something started in 2021 where T-Mobile is giving the gift of unlimited, "unlimited data for existing customers" "Beginning April 18, 2021 most customers will automatically get unlimited high-speed smartphone data at no additional cost on all current lines." I fit all eligibility i thought, so figured that was it! OR they were rolling this deal out again, or maybe unlimited til end of the month as a holiday perk. But that was not the case apparently. I used up ALL my 5GB data on a video call to see what would happen and sure enough my data shut off completely. I feel like i was fooled. Can anyone tell me or speculate as to what happened here?
Try reaching out to Support by calling 611 or by sending a DM to T-Mobile on Facebook or Twitter to see if there is something they can do to help get it working for you.
I took your suggestion and contacted support via phone call. It has been confirmed that this is some type of glitch that is happening with all connect customer accounts, not just mine. Her tone was unapologetic but she did say sorry. After i said i understood but it isnt fair because the way its stated now is deceiving so they need to fix that. She tried to explain theres system errors that cause this and that. Had no sympathy for my situation and said its not just me... as if that makes it all good. Im not a heavy data user. Barely ever use my 5GB because im usually on wifi. If they cared at all they would have offered some of that data back which i thought and my acct said was unlimited. Like i said its my fault for believing my eyes and not checking but they couldve handled this way differently. Bye t-mobile :/ absolutely porting out within several days.
The 5GB is for high speed data. The unlimited kicks in at throttled to 2G speeds (basically usesless beyond checking e-mail and sending iMessages or RCS texts) once you have used up all of your high speed data. Do you have a data limit enabled in your devices settings? If so, you will want to disable that so you can still connect to data.
Thanks for your input. But data does not work at all now. Not even google will load. No limit in device settings. It was foolish of me to believe they would actually gift unlimited data. Ill be porting out and leaving T-Mobile over this. Long term customer will be gone but im sure they could care less.
