Forum Discussion
My 5GB Connect plan changed to UNLIMITED, then data ran out completely
Hi all. Ive had a $15 T-Mobile Connect plan for years. Has 5GB data that now says "UNLIMITED" instead of 5GB. I wondered why. Looked it up and found out something started in 2021 where T-Mobile is gi...
Try reaching out to Support by calling 611 or by sending a DM to T-Mobile on Facebook or Twitter to see if there is something they can do to help get it working for you.
I took your suggestion and contacted support via phone call. It has been confirmed that this is some type of glitch that is happening with all connect customer accounts, not just mine. Her tone was unapologetic but she did say sorry. After i said i understood but it isnt fair because the way its stated now is deceiving so they need to fix that. She tried to explain theres system errors that cause this and that. Had no sympathy for my situation and said its not just me... as if that makes it all good. Im not a heavy data user. Barely ever use my 5GB because im usually on wifi. If they cared at all they would have offered some of that data back which i thought and my acct said was unlimited. Like i said its my fault for believing my eyes and not checking but they couldve handled this way differently. Bye t-mobile :/ absolutely porting out within several days.
