$50 Virtual Prepaid mastercard Home Internet

I failed to use card my promotional master caed before the expiration date.  Is it possible to have the card reactivated or a new card issued?

I was unable to receive my rebate from back when i signed up las December.  The website “could not valikdate” my code.  I contacted Tmo and was informed that there was a system issue and that a physical card would be mailed out.  After 3 weeks contacted them again to inform I had not received it. The rep then informed me a new card would be mailed out, and even gave me the last 4 digits for my reference.  Never got it. I gave up. Good luck.

I thought this prepaid card would come in the mail. I wasn’t aware that it was virtual and since my number is just connected to the internet, I didn’t receive a notification that it was approved. It has now expired. Is there any way to get this back? Thanks

This is what I found on the website.

How to redeem your $50 Virtual Prepaid Mastercard®

1. Check availability and sign up for unlimited T-Mobile Home Internet.
2. If available, sign up for a T-Mobile ID
   1. If you’re already a T-Mobile voice customer, you may already have a TMO ID.
   2. If you don’t have a TMO ID, click here to find your billing phone number.
   3. Home Internet activation that requires shipping of gateway will not occur until gateway has shipped, which is approximately 3-5 days after the order date.
3. Once you receive your Home Internet Gateway device, go to https://promotions.t-mobile.com/ and input your 10-digit billing phone number and password to login.
   1. Click here for help finding your 10-digit billing phone number.
4. Fill out the promotion registration form using promo code: 2023HINTP2
5. Eligible customers will receive the Virtual Prepaid Mastercard in 12 weeks.

Limited-time offer; subject to change. Register code within 30 days of activating qualifying new unlimited Home Internet or Small Business Internet line. If you have cancelled Home Internet lines in past 90 days, you may need to reactivate them first. $50 via virtual prepaid Mastercard, which you can use online or in-store via accepted mobile payment apps; no cash access & expires in 6 months. The Virtual Prepaid Mastercard is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement. This promotion is not associated, sponsored, or endorsed by Mastercard or Sunrise Banks N.A. Allow 12 weeks from fulfilment of offer requirements. Lines must be active and in good standing when card is issued. Max 1/account. May not be combined with some offers or discounts.

macisp2000 wrote:

My rep told me to call 844-275-9310 after I got my device and give the 2nd rep my account number.  When I called I actually got a tech, but he was very helpful and gave me the promo code and the website.  He even stayed on the phone while I did it.  It was pretty basic.  I don’t remember the promo code or the website, but again, he looked it up on his end and walked me through it.  He was very helpful.

 

Mac

Thank you for the quick reply!

My rep told me to call 844-275-9310 after I got my device and give the 2nd rep my account number.  When I called I actually got a tech, but he was very helpful and gave me the promo code and the website.  He even stayed on the phone while I did it.  It was pretty basic.  I don’t remember the promo code or the website, but again, he looked it up on his end and walked me through it.  He was very helpful.

Mac

I’m having the same problem. I’m surprised no one has responded a month after your post. Did you figure it out?