Forum Discussion
Gateway 5G
My Gateway keeps dropping the internet! The box says EXCELLENT CONNECTION, but there is no internet! Have called help desk way too many times! They are great folks, but I think there are some progra...
@DRM when you say the box says excellent connection, do you mean the 5 bar led display on the front of your gateway? The internet connection signal provides the display data so if you have more than 1 bar you will have internet access.
Please describe your home network design. Is your T-Mobile gateway the way your devices connect to your home network (assuming we are talking about your home network vs your workplace)? Or do you have a Wi-Fi router connected to your gateway and have your devices connect to the Wi-Fi router?
Please let us know.
