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My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Summary: Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnose it at all. T-Life app seems useless when this is happening I see there’s a similar ...
Arcadyan firmware programmers in Taiwan are clearly not thoroughly checking out and correcting G4AR and G4SE firmware updates before releasing faulty firmware onto T-Mobile customers’ gateways. Speak your complaints to T-Mobile loud and clear!!!!!! The gateways themselves are NOT the problem. The problem is incompetent Arcadyan firmware programmers!!!
Arcadyan firmware programmers in Taiwan are clearly not thoroughly checking out and correcting G4AR and G4SE firmware updates before releasing faulty firmware onto T-Mobile customers’ gateways. Speak your complaints to T-Mobile loud and clear!!!!!! The gateways themselves are NOT the problem. The problem is incompetent Arcadyan firmware programmers!!!
This problem is not yet fixed! Just went through 2 G4SE gateways, both have exactly same problem described in this discussion. On average I get 28 hours uptime before a reboot happens. I have strongly advised the T-mo support tech to escalate this problem and advise all of us what is being worked on to resolve it. Only advice they can offer is to go to the Sagecom or Nokia gateways which apparently do not have such problems. However they have to go inside as no external antenna can be connected.
BTW, T-mo now offers a Starlink solution. We shall see what comes of that, being I am on a wait list for availability.
