Forum Discussion
T-Mobile Home Internet Review
I have been using T-Mobile Home Internet for a couple of months now. I recently upgraded to the 5G Gateway, which has made my WiFi much better Vs. the LTE Gateway which sucked and had a lot of restri...
Initially, the service seemed to deliver. Setup was easy, and speeds were impressive. Streaming 4K content and participating in video calls was seamless.However, within weeks, problems emerged. Speeds dropped drastically, sometimes to a frustrating 1-10 Mbps. Frequent disconnections disrupted my work and leisure activities. The once-reliable service had become unpredictable and unreliable.Seeking help, I contacted T-Mobile's customer support multiple times. Each interaction was met with long wait times and repetitive troubleshooting steps, but no real solutions. Despite escalating my concerns, the issues persisted.Researching online, I found many others shared my frustrations. Common complaints included inconsistent speeds, frequent disconnections, and inadequate customer support. Some speculated about network congestion or throttling, while others pointed to technical limitations in certain areas.This experience highlighted the gap between marketing promises and real-world performance. While T-Mobile's 5G Home Internet may work well for some, it fell short for me. Reliable internet is crucial for work, education, and entertainment, and this service did not meet those needs.
You have it in a nutshell.
Escalation, that's just their BS. Congestion, more BS. I live in the center of three towers that are less than 2 miles away. My signal goes from +200 mbps to zero in 15 min. Not <1, zero mbps.
Let's not forget the "Lifetime" price guarantee. I guess I was only supposed to live for two years after I signed up.
