Forum Discussion
TMobile home internet - change password
I evidently changed/forgot our password for the home internet. Just bought two new laptops and need to set up on the home internet. How do I find out what the current password is? or how do I change it so I can connect the new laptops?
I meant to say, neither of the passwords worked to connect my echo
I’m trying to add an echo device to my T-Mobile Internet and either my admin password or Wi-Fi Internet password work. Please step-by-step. Tell me how to get to the place to my admin password to change my Internet password. I’d really appreciate it. I am stumped. I’ve only had my router for five days. when I set up my other devices, I used the Internet password and everything connected. But now I’m trying to add a new device and my passwords are not excepted. Can somebody help me with this please?
@SwanSwanny which password are you having trouble with? The admin password, which you need to open the app on your phone OR the network password that you need to connect your devices to your network? “Forgot password” is for the admin password. Once you’re logged into the app, it’s easy to see your current network password, or to change it. I can give more details.
I went to the app, and it automatically logs me in. I log out, and then click on log in again. There is no forgot password button. I am beyond frustrated.
OK, here’s where I am today. I reset my password by clicking on “Forgot Password” in the Internet App, and using the default Admin password found on my router. This finally got me into the app, and I can see all of my connected devices. My Samsung TV is listed as “disconnected”. On the TV itself, in settings, I can see and select the TMobile internet, but it still will not accept the password! I am STUMPED!
HAPPY UPDATE!!!😄😅🤓
I created a second network, using 5GHz, instead of automatic, and my TV connected to it without hesitation! I left all other devices to autoconnect to the original network. Voila!
MamaJohn wrote:
Now, please tell me HOW. Step by step, please...I am not tech savvy. Tell me like I’m your grandmother.😅🙄🤔
What model gateway do you have?
@tomwil This makes sense to me: “The solution that worked for me was not a reset, but a simple reboot of the gateway. The reboot had to be done physically at the gateway, since I had no access through the app. This restored the passwords I had set previously.”
Now, please tell me HOW. Step by step, please...I am not tech savvy. Tell me like I’m your grandmother.😅🙄🤔 ...and did your other devices disconnect/automatically reconnect after the reboot?
