Is anyone else experiencing issues connecting to a remote desktop via VMWare Horizon Client? I have been using the Nokia Trashcan for about a year now and up until mid October, I had no issues establishing a connection through VMWare. However, when I tried to log in yesterday I kept receiving access denied errors and disconnects before even getting to my remote desktop. I had good signal and no other issues with any other software. Today I took my laptop to the office and was able to remote in with no problems so I think that would eliminate the possibility of the issue being related to VMWare or my laptop.

Same issue here and I have contacted T-Mobile they said that they won’t do anything to fix it. My IT department has spent many hours trying to fix this and it is t-mobiles issue. Update T-Mobile made a firmware update that caused this problem and has now has accepted a ticket to address this issue.

Yes, I have been experiencing issues connecting to Horizon for the last few weeks. Usually I am completely unable to connect, it just spins at authenticating endlessly, then throws a tunnel error. If I am able to connect I experience disconnects randomly.I do not have this happen when connecting via my secondary CenturyLink internet connection.Additionally, there are two of us here who work for different companies, we both use Horizon, and both of us are experiencing the issue I described above.

Graber wrote: Update T-Mobile made a firmware update that caused this problem and has now has accepted a ticket to address this issue. Any chance you could provide the ticket number? I’d be happy to add my name to the list of people who need this fixed. After an hour and a half on the phone today with their tech support I don’t feel like they really understood the issue. Having a ticket to reference could be useful.

dbrush wrote: Graber wrote: Update T-Mobile made a firmware update that caused this problem and has now has accepted a ticket to address this issue. Any chance you could provide the ticket number? I’d be happy to add my name to the list of people who need this fixed. After an hour and a half on the phone today with their tech support I don’t feel like they really understood the issue. Having a ticket to reference could be useful. I did not revive a ticket number but I was told I would receive a call back on Tuesday of next week with any solutions the find. Will update then. There tech support is very hit or miss the first time I was on the phone with them I got no where.

Graber wrote: dbrush wrote: Graber wrote: Update T-Mobile made a firmware update that caused this problem and has now has accepted a ticket to address this issue. Any chance you could provide the ticket number? I’d be happy to add my name to the list of people who need this fixed. After an hour and a half on the phone today with their tech support I don’t feel like they really understood the issue. Having a ticket to reference could be useful. I did not revive a ticket number but I was told I would receive a call back on Tuesday of next week with any solutions the find. Will update then. There tech support is very hit or miss the first time I was on the phone with them I got no where. Alright, thank you. I’m looking forward to hearing what they have to say.

VMWare Horizon Client Remote Desktop Issue

VirtuallyJason
Newbie Caller
3 years ago
I’m 99% confident that it’s an issue with UDP routing on their network. I subscribed to a VPN that lets me establish a TCP tunnel from my router to their server (basically, the entire time that the traffic is on the t-mobile network) and everything’s working great for me (except for the performance hit that comes from using the VPN).
gotlandln
Network Novice
3 years ago
Have there been any updates from T-Mobile on this issue. I see some have had it resolved while others still have the problem. I just got the gateway this week and cannot get into my work desktop through Horizon Client.
Gagne
Network Novice
3 years ago
As of last weekend, Netflix plays on all my equipments an VMWare Horizon Client Remote Desktop can connect and work properly. No change required on my side.
iTinkeralot
Bandwidth Buff
3 years ago
Interesting. There were some issues with Netflix delivery and it appeared to be some port blocking possibly or maybe it had something to do with DNS resolution. They never actually share information about the major interruptions. The Netflix one caused quite a stink. Don't mess with my streaming was the scream heard. I would bet the two were related to the same mistakes.
Gagne
Network Novice
3 years ago
As of last weekend Netflix is working well on all my equipments and VMWare Horizon Client Remote Desktop is connecting and working well.
Graber
Newbie Caller
3 years ago
Trouble Ticket # 67531560, here is the T-Mobile ticket if you want to call in to see if you can get any other info. As of right now they will do nothing to fix it.
iTinkeralot
Bandwidth Buff
3 years ago
I would guess if it was working and is not not working it is due to some port blocking that T-Mobile is doing. Some users are still having issues with Netflix and I don’t believe it has anything to do with Netflix. I am pretty sure the VMware client sets up a session with HTTPS and given how many types of applications use HTTPS I would guess it is a blocking issue on ports for the return traffic back and forth between the server and client.
They might be able to allow it but do not want to. There might be some specific security considerations that they have concerns over with 3rd party actors trying to penetrate the networks. Others seem to have encountered the same issue.
Gagne
Network Novice
3 years ago
Just talked with tech support and they mentioned it it not something they are supporting and there is no plan in the near future to support it. I guess I’ll have to revert back to my previous ISP as this app is critical for me. I don’t use it everyday but I can’t go to the library or tether to my phone, other provider, every time I need too. In addition I still have the connection issue with Netflix. At least I’m still in my free trial period.
VirtuallyJason
Newbie Caller
3 years ago
I’m also experiencing this issue. Good thought re: DNS, but I’ve tried changing my laptop to quad9s and am still having the issue. It doesn’t happen when I go to a friend’s house (who has Comcast, yuk), and it still happens to me even when I’m connected directly to the t-mobile gateway (instead of to my home router), so I’m also pretty confident that this is a T-Mobile issue.
iTinkeralot
Bandwidth Buff
3 years ago
Before you pull the rest of your hair out try changing the DNS on the client to quad9s 9.9.9.9 and just give it another try. I am pretty sure the VMware client is using HTTPS for the session and it may help. Outside connections to the local home network will be a problem due to the 464XLAT they use. Port forwarding is a bit of a problem with their network as they extensively use IPv6 and to translation back and forth between IPv4 and IPv6.
If that has no positive impact it is not related to DNS resolution due to the DNS coming from the gateway IP address. I use quad9 for my DNS and it works quite well. CloudFlare is anther or Google. The public DNS servers are a better choice in my opinion and you can set your clients as such and it will hurt nothing.