Forum Discussion
No confirmation email. It's been 3 days
Does anyone know what could be the problem? I ordered the phone online went through the whole process until right when I clicked the last order and proceed it sent some error message saying something was wrong with my application but yet my money was taken from me and I haven't gotten my phone. What could it be?
Any update? It did the same to me. It said error yet my funds are still pending. No order was ever placed.
Reach out to Customer Care by calling 611 from your T-Mobile device or send a DM to T-Mobile on Facebook or Twitter to have someone with account access check to see if the order went through successfully. If it didn't, the charge should drop off of your card after 5 business days.
