Order help.
I can’t seem to get any direct help because I don't currently have a T-Mobile phone, therefore i don't have a number to use to help get in contact. But I ordered a phone directly from T-Mobile on the 4th, a couple days went by and on ups it says the package has been damaged and I will no longer receive it. but since I cannot get in contact with anyone and cannot access the order tracking because I cannot provide a phone number, I cannot get any updates. Do I just wait even longer? do I need to confirm anything? I'm financing the phone therefore I'm paying monthly for something I don't even have yet.
why am I paying for this
I recently “upgraded” from my OnePlus (veteran) plan to the Go5GPlus plan and my service is still terrible. I additionally lost previous capabilities I had with my original plan. Not only has my bill gone up but service has not improved. How to I revert my plan back? The 5G network is no faster than the throttled 4G I had previously. While on the phone with customer service to upgrade my plan I also wanted to upgrade my phone. The phone was processed 12 July 2023. I have not received the phone or any delivery updates. It was not made clear the amount the phone bill would increase or the capabilities that would be lost (e.i. $4.99 FAMILY Netflix). Lastly, I am being prompted to return my trade-in. I have not received the phone, yet the 30 day timer is counting down. I am disappointed and would like to be contacted immediately on options for terminating the plan or remediating the situation.