Forum Discussion
Billing & Customer Service
Called several times; after 48 minutes of "rest assured you have my personal guarantee"....we appreciate your loyalty of the last 10 years; yes, we understand and have found the issue; we are on it, rest assured your issue has been taken care of".....even spoke to a supervisor (Sam; employee ID 692981) who assured of a call back within 24 hours....and 3 days later, yet nothing. Very frustrating. Not sure I have the patience to start over an get on an hour long call of disingenuous pleasentness which leads to nothing....
I am a business customer with multiple lines - if anyone from T Mobile (US) can reach out to me to resolve the matter it would be helpful. Otherwise Verizon is offering $25/line so that's a compelling options as well
