Forum Discussion
Certified TMobile customer service forwarded me to a scam call center (twice)
I originally was a tmobile customer 6 years ago but switched back and I have unsuccessfully recovered my account which had my current email and current cell number attached to it. I switched to googl...
drewskis86 wrote:Yep, they asked to confirm my PIN code associated with my account. But, youre right they shouldnt be asking for my password nor try to reset my password and ask for the code sent to my email/phone for verification - even the auto generated emails sent by tmobile clearly states in the message that tmobile support will never ask for those.
I am not sure how I got transferred to the scam group - but it happened. I don’t know how to report them or raise awareness of what happened.
You are 100% correct that our experts should never be asking for the for the password or try to reset the password for you. There are some occasions where a one-time PIN may be sent to your text message that the expert will need to be verified, but not for password concerns. I am extremely curious who they would have transferred you to that would ask for that. I don’t have access to the account to review further, but I can send through your feedback, so we can nip this in the bud. Can you send me a DM so we can discuss it further?
