Forum Discussion

msully's avatar
msully
Newbie Caller
10 months ago

Price lock lie

Price lock lie

even in their terms and conditions on their web site states:

CAN T-MOBILE CHANGE, SUSPEND OR TERMINATE MY SERVICES OR THIS AGREEMENT?

Yes. Except as described below for Rate Plans with the price-lock guarantee (including the “Un-Contract Promise”), we may change, limit, suspend or terminate your Service or this Agreement at any time, including if you engage in any of the prohibited uses described in these T&Cs, no longer reside in a T-Mobile-owned network coverage area, or engage in harassing, threatening, abusive or offensive behavior. If your Service, Product, or account is limited, suspended, or terminated and then reinstated, you may be charged a reconnection fee. Your account may still accrue charges even if the Service is suspended. You are responsible for any charges that are incurred while your Service or account is suspended.

Under certain limited circumstances, we may also block your Device from working on our network. If the change to your Service, Product, or Rate Plan will have a material adverse effect on you, we will provide 14 days’ notice of the change. You’ll agree to any change by using your Service or Product after the effective date of the change. We may exclude certain types of calls, messages or sessions (e.g. conference and chat lines, broadcast, international, 900 or 976 calls, etc.), in our sole discretion, without further notice. For information about our unlocking policy, visit www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy.

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee is limited to your Recurring Charge and does not include, for example, add-on features, taxes, surcharges, fees, or charges for extra Features or Devices.

 

How do they respond to this

customer service
t-mobile
  • APE's avatar
    APE
    Roaming Rookie
    10 months ago

    EVERYONE MUST FILE A COMPLAINT against T-Mobile with the Federal Communications Commission, and Federal Trade Commission (ReportFraud.ftc.gov)!!!!  T-Mobile has to respond to them, and this is the only way to battle them as a whole.  

     

    To FCC

     

    I've been a T-Mobile customer for 15 years now. I was always reassured throughout all the years through management and all T-Mobile staff that my plan will never go up in price. It is a grandfather plan, and is not subjected to any type of raise. I just received a text from T-Mobile stating that there has been no increase for 10 years. They will now charge five dollars more per phone line, and two dollars a line per wearable per month. This is not acceptable, I was always reassured from all T-Mobile staff that rates will never increase with the plan that I have. This is fraud, and it's not acceptable.

     

    FCC Responce

     

    Hi ####, Thank you again for your submission to the FCC. The FCC's role in this process is to facilitate a conversation between you and your provider. We received a response from your provider to your Ticket No. #######. Here's what happens next: - Your provider is required to send you a written copy of its response. Keep in mind, If the carrier sends the response by postal mail, it could take up to 10 days for you to receive the response. - Please review your provider's response. If the issues you raised in your ticket remain unresolved, you can reply directly to this email with a short description of the problem. - Keep in mind that billing adjustments or other actions by your provider could take time to implement. - If we do not hear from you within 30 days, your ticket will be closed. - If you have new issues with your provider, you can file an additional complaint by going to: consumercomplaints.fcc.gov

     

    To FCC

     

    They contacted me by a letter, and did NOT address, and confirm the PROMISE made for the last 15 years that my rates will NEVER INCREASE. They will get away with what the FCC will allow them to unless you guys act. They acquired a lot of customers over the years based on a lie, and promised that our plans were grandfathered in for the life of service unless WE would change our plan. Now they state that they will pay our last month if we would decide to leave them, and go to a new carrier as long as we would give them a 60 day notice; WOW! Why would they do that if they have done no wrong?????? Paying one months service is nothing based on our monthly rate for life. Don't allow them to do this, for it is wrong, and should be against the laws of our land. This is simply corporate greed, and should not be allowed. Why should we be punished for corporate greed? At the end of their letter, they simple asked that I withdraw this complaint; that will not happen. We are not talking about some mom & pop business, we're talking about a massive corporation that our government allowed them to merge to become even larger, and more powerful. This is ALL WRONG, AND SHOULD NEVER BE ALLOWED!!!!! The letter was similar to a politician; evading the issue with rhetoric.  

     

    I just filed a complaint with the Federal Trade Commission.