Forum Discussion

ziliwang's avatar
ziliwang
Newbie Caller
2 months ago

Server unreachable

Recently, I’ve been unable to make calls from my Android phone. After dialing a number, the screen displays "Server Unreachable," even though the signal is strong. While I can sometimes make calls after restarting the phone, the issue reoccurs shortly after. I also tried to turn off VoLET calls but it didn't work.

How can I resolve this problem? Any replies would be appreciated.

  • syaoran's avatar
    syaoran
    Transmission Titan

    What devices are you using?  Prepaid or postpaid?  VoLTE is required to make and receive calls.  Have you tried performing a netwirk reset from your devices settings followed by powering off your device for at least 5 minutes to allow it to refresh its connection to the T-Mobile network?

    • jdelano's avatar
      jdelano
      Network Novice

      I have a Pixel 9 Pro XL, daughter has a Pixel 8 and wife has a Samsung Galaxy Note 20 5G (she hates change). 

      I haven't tried it, I will the next time it happens. I've just been waiting for a bit and retrying it and then it may work. It is extremely spotty. We've lived here nearly 10 years and it has always been rock solid here.

      Thanks for the reply.

      • syaoran's avatar
        syaoran
        Transmission Titan

        The Pixel 9 Pro XL is a solid device with a pretty good modem.  I have one as well.  Hopefully the network reset works for you.   Do you get that same error when using WiFi Calling?

  • jdelano's avatar
    jdelano
    Network Novice

    Have you ever figured out what caused this? Our household has been experiencing this for the past 4 days.