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T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I am dealing with the same situation. I switched over to another provider in July 2020, ported over the lines, paid for a promotions since I canceled before fulfilling the promotion - which that part I totally understand. I confirmed with the agent that after paying all these extra cost that there would be no more charges and he confirmed no more charges would occur. It’s no December and I have called T-mobile at least 6 times asking them to stop the auto payment and that i would like an email sent that confirms my discussion and they said they would not be able to send me anything but would notate it. I called my AmEx to tell them to no longer accept any charges from T-Mobile…. so it’s $654.00 I filed a dispute with American express and the investigation resulted in a credit for the T-Mobile charges. However, now that they can not process a chargeback to AmEx they have sent me a letter stating they will send me to collection in 10 days if payment is not arranged. This is a very unfair and deceptive sales and servicing practice to keep charging people and not even investigating all of these complaints. This is not only deceptive and unfair but its fraudulent!
