Forum Discussion

Thomas_M's avatar
Thomas_M
Network Novice
6 months ago

T-Mobile only cares about new customers

I’ve been a customer for nearly 25 years and that kind of loyalty is rewarded with NOTHING! They could care less about existing customers. They wanted $600 down on IPhone 16 Pro Max even with a trade in. That’s why I’m leaving for AT&T who offered the same iPhone 16 Pro Max PLUS the latest iPad Pro (13 inch) both with 512GB storage and both with no money down. 

customer loyalty and retention
customer service
  • Desterpot's avatar
    Desterpot
    Transmission Trainee
    5 months ago

    There’s a targeted iPhone trade-in promotion currently available. Inquire about your eligibility.

     

    You can also try your luck by reaching out to the Executive Response Team at mike.sievert@t-mobile.com to request a 20 percent insider discount.