The worst customer service

T-Mobile Liars & Thieves - Worst Cell Phone & Internet Ever!

I became a New T-Mobile customer in December of 2023. I got reeled into getting the 5G Home Cell internet service on a trial basis. I got COVID and was unable to bring the unite back in until after the trial period ended, on January 23, 2024. I brought it back because it sucked worse than my DSL. I live in a rural area. T-Mobile did not give a crap & said I would be charged a prorate for the time I had it. Fine, I just didn't want the service and so I asked the T-Mobile rep to cancel it. I also called T-Mobile right after, to let them know to cancel it. T-Mobile's website was problematic. Many times, I was kicked off the website or the website was non-responsive and I was unable to see my account online and so I gave up. I trusted that T-Mobile would charge me for just the cell phone service I signed up for. BIG MISTAKE! I was able to get online without a problem 2 days ago and noticed that T-Mobile is still charging me for equipment I don't have and service I cancelled, that I cannot even utilize without the equipment I turned into T-Mobile back on January 23, 2024. I immediately called T-Mobile and their customer service rep said that they have record of me returning the equipment on January 23, 2024 but they don't have any record of the separate call to them I made, cancelling the 5 G internet service that I cannot even use without the equipment I turned into them. T-Mobile is refusing to refund the $540.00 of false charges over the past 12 months. the T-Mobile rep blamed me for the charges for the service, I was not receiving, because I did not monitor my account & that I did not call T-Mobile to let them know I was being charged for a service I cancelled on January 23, 2024. I am on auto-payment and paperless billing that the T-Mobile's customer service representative sold me on and gave me discounts for agreeing to use, when I signed up. I feel that T-Mobile intentionally promotes auto pay & paperless billing, so that you don't catch T-Mobile right away, in their theft. These charges are fraudulent and T-Mobile knowingly stole my money for equipment and service T-Mobile knows I didn't have and am not even able to use without their equipment. My 5G T-Mobile cell internet # was 928-266-7382. I have filed a complaint with the FCC & the FTC. I will look online to see what other agencies I can file a complaint with, to get my stolen money back.

How do I get all middle manage fired for their stupid lousy customer service training.  Politeness over solving problems.

Promising a certain deal then consistanly going back on their word.  Same after 20 years of being with them, its not worth it anymore.   I would rather try a small company and start all over again.   

They refuse to honor their word.

They have new child execs who are fresh out of college and have no ethics or history of customer service.

They know nothing and couldn't care about the customer.

What the stupid corporate execs would rater loose 10 people and not understand that when you loose one customer it is like loosing 20 plus because each customer you loose will tell at least 20 others.   It takes a minimum of 20 new customers to offset the loss of just one customer.

Too Bad I used to love t-mobile because of their people.  I dont want to talk to anyone outside the US nor do I want to talk to people who can't make decisions.   Their overseas managers can't either.

T-mobile needs to fire their entire top tier management bring back the old timers who cared. Stop wasting money on slick ads.and start delivering good service again.

RIP. T-mobile.

alabamapastor wrote:

I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. 

T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.

It even is horrible for pre-ordering a device. I preordered a Pixel 8 Pro and assumed that I would have it in my hand by launch date(Today) , I was wrong, it hasn't even shipped yet. I contacted customer service, they told me, it's only for if you are a certain color. So beware, they don't care!

These companies think of every lie in the book when it comes to honoring a promotional agreement.  It’s UNREAL the level of deception T-Mobile and Sprint will make up. It like customer service is reading off a prompt script of lies, if this lie doesn't work, then try this lie.

Today I called the Portero, SF location to inquire about flip phones. I was told they had a phone, so I went to the store. There were no phones on the floor, the sales associate was less than pleased to help us. When they returned with a phone in the box I asked to look at it, they said they couldn't open the box, and had to sell it to me. When I asked more questions abut the phone, they said, “It’s a flip phone, you should know about it.” I asked to speak wit a manger. I was told the manger was at lunch. The associate was extremely unhelpful and dismissive. I told them this was poor customer service and they said, ‘I could leave.”

Once again, T-Mobile continues to exhibit poor service.

Since the merger, horrible customer service.  This is Sprint style customer service now.  I’ve been a customer for over 8 years.  If I didn’t travel a lot internationally, I’d gladly switch to a competitor.  No more equipment purchasing thru T-Mobile.  Instead buy directly from Apple.  Sad what has happened to this company.  Customer service is offshored to the Philipines which is a waste of time. Takes one three to four times the amount of time to accomplish something that could be accomplished 5 minutes with a rep stateside.  

The worst and not reliable.they never respect principles.they had the most by laying to. I had to call them every months about my bills. always charging you different amounts.

T-Mobile chat support is subpar. They couldn't even tell me where to find documentation explicitly explaining how trade in credits are applied. They just kept regurgitating what my bill is and information I already know. They chat in scripts and canned responses which is infuriating for someone who has common sense. 

I experienced this with both a agent and supervisor. 

I spent 3 hours trying to resolve the issue and it still did not get resolved. The first guy was purposely misgendering me despite correcting him he continued doing the same. Second person was very nice and tried to help, but issue is still not resolved. 

Did same thing to me. 2 hours no solution!!! DEMAND A CREDIT ON YOUR BILL FOR WASTING YOUR TIME. I got 50 bucks for 1 hour. I should of demanded more. My time is just as important as theirs. They have your number they can return your call when they come up with a bogus answer.