Transferring a line

I have been given the run around for four days

Friday I was in the local T-Mobile store to get someone added to my account who is currently with Sprint. I was told that I had to call in. I did. Then I was told I had to go back to the store. There new people told me I had to call in to a different number. I did. There they told me I had to go to the store. I called the store and they said I had to call.

I’d love to launch an investigation into the incompetence of the service reps, but I’ll be happy just knowing who is right and who I need to lean on.

So, I have a new line. 

Another person has a Sprint account with only them on it.

They wish to port their number over to my new line.

Who does that? Every person I talk to keeps pointing the finger at someone else and it’s maddening!