Usage Overview not updating

Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | T-Mobile Community

Issue still not fixed

You are right Jmason.  It’s a huge lie.  Tmobile is NOW lying to their customers.  And the management (lack thereof) does not care about you or any of us.  Just pay the bill, that’s all they want.  This is just the tip of the iceberg.  Service and everyting else is going to get even worse.  Wait times worse.  No more call centers in New Mexico or other.  They will all be overseas, and you know how that goes talking to those people.  LEAVE Tmobile now.  Do yourselves all a favor.  I left today.  BYE BYE Tmobile.  They won’t miss me.  But if thousands upon thousands leave, maybe it will make a difference.  Just leave them and go to Verizon.

Just go ahead and switch to another provider if you can. I’m going to Verizon. We aren’t getting the usage details back with T-mobile.. I’m tired of the lies. 

We need to know if detail usage is going away so we can change providers!!!

partywithmyphone wrote:

Not just trying to sweep the issue under the rug- which is egregious enough, but having some customer service tell people they’re putting in a ticket and working on it, while others find out this feature is going away entirely. 

Really?? This feature is going away ??

Press2Esc wrote:

  I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since.  Prior to Feb 1, 2023, this real time track feature of data, phone and text messages is no longer working.  I used the info to verify billing of clients.  Obviously as all cellular companies offer metered (data) and quantity (calls, texts) data for billing purposes - so this info is readily accessible & available @ T-Mobile and it has been working for YEARS.

   C’mon guys, this is an easy code fix!!   I hope this lack of response AND the excessive (over an hour wait) long hold times are not the new norm (decline) in TMobile service and support levels… If so, we know how this story ends.  Please fix this code problem!!!    

Same here for me, it has not been working since the February billing cycle. They act like they don’t know about it when you call them, very sad.

This is so frustrating. I see so many of us have open support tickets on this issue with no resolution or communication. Then I’m reading posts where people are being told that the feature is going away. I’m disappointed in T-Mobile this is not customer service far from it! 

• Free Cash Flow increased 96% year-over-year to $2.2 billion in Q4 2022 and increased 36% year-over-year to $7.7 billion in 2022, which included cash payments for merger-related costs of $622 million in Q4 2022 and $3.4 billion in 2022.
• Common stock repurchases of 16.5 million shares for $2.3 billion in Q4 2022 and 21.4 million shares for $3.0 billion in 2022, with remaining authorization of up to $11.0 billion through the end of September 2023.

If I had that kind of money I’d maybe hire some competent folks?