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We can’t add a phone to your plan online alert
I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent and that’s when I was told that I could not add a line to my acco...
The app gives me a longer error. I spoke to T-Mobile Support last night and we had issues changing my PIN we eventually got it fixed but they experienced issues with finding my info such as my email even though on my end I see it on my profile.
ngSorry, we're unable to process this request online as additional changes may be required for your account. Not to worry, one of our Experts will be happy to help. To complete this request, please contact Customer Care by calling 1-800-937-8997, or by dialing 611 from your T-Mobile phone.
@SammieAnn I have the same issue with phones. If you have a physician/therapist/etc that has documented this, you can make a 'reasonable request for accomodation' under the ADA and they can't refuse to accommodate you. They can't charge you either. Anyone coming across this post, please be aware that I am not an attorney and anything I write shall not be construed as legal advice. Contact an attorney if you have any legal questions. As a disabled American myself, based on personal experience, this has worked for me in the past. Be ready to provide documentation on request, but in my experience, if the request is reasonable and doesn't cause a significant hardship, legitimate businesses usually comply without issue. Gl.
