Forum Discussion
LG releases fix for LG IMS crash
I received a text from T-mobile about a fix being released (by LG) for the LG IMS has stopped error. Read the instructions here: t-mo.co/LGIMS From your list of apps, tap the Settings gear. ...
MajorEvent wrote:
I’m not seeing the update yet but it may be a propagation issue (IOW, it’ll show up soon).
There are more instructions if you don’t see the update.
https://www.t-mobile.com/support/devices/lg-ims-stopped
If you don't see the update, force the app to close and clear the data:
- Press and hold the Power key, then choose to restart your device.
- From your list of apps, tap the Settings gear.
- Choose Apps & notifications. If you don't see that option, tap the General tab.
- Select App info. Tap the Menu icon with three dots, then choose Show system.
- Choose com.lge.ims.rcsprovider from the list, then select Force Stop > OK.
Important: There are multiple apps with com.lge in the name. Make sure you're selecting the correct one.- Tap Storage and choose to Clear Cache.
- When that's done, select Clear Data > OK.
- Select the Back arrow to return to the previous screen. Select Force Stop > OK for a second time.
- If the message still shows, choose Force Stop > OK again. You may need to do this several times.
