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Why cant i trade in my paid JOD device towards a new device?
So i recently just paid off my lease for my samsung s21 ultra and i was looking to trade it towards a new phone. But every time i tried to upgrade, it tell me that i cant trade in my phone since it i...
TL;DR: If you pay the purchase option price all at once, then you have to wait 64 days from the end of the lease for it to be eligible as an upgrade. If you finance the purchase option price over 9 months, then the device is eligible as soon as the final payment is made.
Jump! on Demand is a very interesting finance option because it has many benefits, but it also has some fine print that can get confusing. Most people like JOD because they can get a device for $0 down most of the time, the monthly payments can be a bit lower, and they can upgrade the device easily every 30 days if they want to. The fact that it is a lease is where things get a little weird. If you do get to the end of the lease and want to keep the phone, technically you have 60-64 days to decide if you want to make the lump sum payment or over the 9 months. If you do the lump sum payment, you would think that you could trade the device in right away, but there are ways for you to change your mind and reverse the payment and set up the 9 month payment plan. That buffer period is the reason for the requirement for customers to wait 64 days for the device to be eligible for trade in.
gramps28 wrote:From the link.
How to pay off your device in nine monthly payments.
You can use our Purchase Option Installment Plan (POIP), which is a no-interest, nine-month installment plan. You will be notified when you are eligible to take this option.
Sign up for POIP on My T-Mobile:
- Log in to My T-Mobile.
- Click Billing.
- Under 'JUMP! On Demand lease' click View lease details.
- Click Get Installment Plan.
- Review the payment information. A payment is due for the taxes today and then there will be nine monthly payments.
- Enter payment details, then click Agree & continue.
- Complete the e-signature process.
- Once the transaction is complete, a confirmation message displays.
Sign up for POIP on the T-Mobile App:
- Launch the T-Mobile App.
- Under 'Billing & Payments,' tap Lease ending soon. Take action.
- Tap Get installment plan.
- Review the payment information. A payment is due for the taxes today and then there will be nine monthly payments.
- Enter payment details, then tap Agree & continue.
- Complete the e-signature process. This may require the agreement to be emailed and authorized on a computer.
- Once the transaction is complete, a confirmation message displays.
As stated before, it is already paid off. My lease is completed, they billed me the remainder for the purchase option, and that is paid off.
