When a Deal Isn't

A heads up to all who are considering using T-Mo's offer of delaying bill payment by slicing the bill into two equal amounts.  I selected this option which was made available on the T-Mo bill pay website.

I got a notice that there was a much-larger bill than expected ahead.  Looking at the details I saw a Late Charge of $8.75 and a chargeback of $20 for non-automatic bill pay,

When I called 611 abut these charges I was told that the $8.75 was imposed because I did not pay the bill on time, and the $20 because --- who knows why.  Essentially because the Payment in Full did not take place, 

There was no such a warning of loss of discount and imposition of charges when I signed up for the delay.    The lady at the other end said that T_Mobile was doing me a favor by giving me extra time, but had never considered the arrangement as a handshake.

To me, if you owe someone money on Day X but you request that the payment be delayed by a week, and the other party agrees - this means that you both agreed for a new payment due date as a one time only favor.

T-Mo doesn't see it that way.  Late is late.

I was able to get a credit for the $8.75 late charge.   As for the $20 autopay discount, I'll just chalk that up to Never Again,