Forum Discussion

TammyJ2's avatar
TammyJ2
Network Novice
3 years ago

People say i cut in and out on voice calls incoming or outgoing

I had an iPhone 11.  People would complain that I “cut in and out”.  Thinking it was the phone, I just upgraded to a 14 2 weeks ago.  Same problem.  My phone calls say that it is a delayed response and choppy, “in and out”. I hear them perfectly well. 

Help

  • TammyJ2's avatar
    TammyJ2
    Network Novice

    This happens all times of day, incoming and outgoing, with no one in particular, friends, businesses, doesn’t seem to matter. Most of my outgoing calls are from home, but the same issue with the iPhone 11, i lived in a different home.  I never use wifi calling.  LTE is on, i turned 5G off when i bought the phone because my battery was going from 100% to zero after 5-6 hours.

  • is it only with one person or everyone you talk to? and does it matter if its a incoming call or outgoing? and is this while connected to wifi using wifi calling or while out and about away from wifi?