Forum Discussion
G4AR firmware upgrade to 1.00.12 results in frequent lost internet connection and reboots
I’ve had the G4AR for a few months on 1.00.09 and it has worked fantastically. Firmware update at 3am 2 days ago to 1.00.12 now results in frequent lost internet connection and reboots (6 today!). I’ve factory reset the device with no improvement. Clearly this was caused by the firmware update and am wondering if there is a fix now or I want to make sure Tmobile tech support is aware their firmware update has crippled some devices.
My G4AR was updated with a new firmware version last night - 1.00.13. Seemed stable until morning, then saw it connect to a non-5G cell/tower. Had to reset a couple of times and now the connection has been stable for almost 6 hours.
Prior to this I was having serious connection and speed issues for the last 2-3 months (may have been more, I wasn't paying attention) and the last 4-5 days was horrible, resetting the gw several times a day and still a lousy connection.
G4AR fw v1.00.13 is interesting:
Firmware versions, fixes, and features - G4AR
1.00.13
Minor bug fixes
--> 5G standalone (SA) enablement <--
Stability improvements
1.00.12
Stability improvements
1.00.09
Updates to LCD user interface
Stability improvements
1.00.02
Stability improvements
1.00.01
Release version5G standalone (SA) enablement
(This would be why there are no LTE metrics showing up in HINT and TMobile Life in the advanced cellular metrics. This latest firmware v1.00.13 turned LTE off.)
https://wholesale.telekom.com/global-connectivity/our-solutions/mobile-roaming/5g-sa-roaming-enablement
5G Standalone (SA) enablement refers to the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. This standalone architecture includes a 5G core network, radio access network (RAN), and enhanced transport capabilities, which together support network slicing and edge computing, enabling tailored services for specific use cases.45
Operators are increasingly focusing on standalone 5G networks due to their potential to deliver improved latency, network slicing, and IoT capabilities, which are crucial for enterprise services and creating new revenue streams.4 However, the transition to standalone 5G requires significant investment in OSS/BSS (Operations Support Systems and Business Support Systems) to ensure service performance visibility and adherence to service level agreements (SLAs).4
Service providers like Deutsche Telekom offer 5G SA Roaming Enablement services that provide secure interconnect between 5G networks, ensuring end-to-end confidentiality and integrity for roaming messages.2 These services are designed to support business needs by enhancing security while reducing cost and complexity.2
Despite the benefits, standalone 5G deployment faces challenges such as the need for extensive mid-band coverage and densification, which can be time-consuming and costly.5 Additionally, some users, particularly in Canada, have reported difficulties in accessing standalone 5G services from providers like Bell, highlighting the ongoing transition and implementation challenges.3
In summary, 5G standalone enablement is a critical step towards realizing the full potential of 5G technology, offering enhanced capabilities and services, but it requires substantial investment and careful planning to overcome deployment challenges.
Same issue here. We were sent a new G4AR and it worked perfectly on firmware version 1.00.02
About 3 days ago it update to version 1.00.12 and now we are having the same signal loss and reboot issue that we had with the first modem. 100% has to be an issue with the firmware.
Im considering an external antenna if it will fix the issue until an update is sent out. They seem to be slow with firmware fixes.
Anyone having issues with 1.00.12 and an external antenna?
I’ve experiencing this same problem. On 1.0.09 our internet worked flawlessly for over a month with no reboots or connection issues. Ever since upgrading to 1.00.12 we’ve been getting random outages and/or reboots. It seems like after each reboot it’s on a different tower or ECGI so there is defiantly some kind of glitch in this update.
Hope they can resolve this quickly or I’m going to be forced to go back to Xfinity.
I have also been having problems with dropped packets and connections on 1.0.12. T-Mobile sent me a second G4AR yesterday, so I’ve been through 3 firmware versions:
1.0.2: Quite stable under load, but only 200 MB/s up, 10 MB/s down.
After a few hours it upgraded to:
1.0.9: Faster download speed 544 MB/s, but lower upload at about 4.52 MB/s. Packet drops under load
When I checked this morning I had a second upgrade to 1.0.12:
Downloads speed of about 260 MB/s, upload around 3.2 MB/s.
This has been making it impossible for me to work, so I guess I’ll be looking for another ISP.
Still no update.
tell-me-y wrote:
Are you using an internal or external antenna? If you are using an internal antenna, the G4AR makes decisions on whether to use the internal antenna “omnidirectional” or “directional” mode which shows up in the “Advanced cellular metrics” T-Mobile Internet app display. If the internal antenna mode selected by the firmware results in very poor reception, it could result in an internet disconnection. This would be similar to my problem with my external antenna and flawed v1.00.09 firmware. T-Mobile does NOT create the G4AR firmware. Arcadyan, in Taiwan, makes and programs the G4AR for T-Mobile. Apparently the Arcadyan programmers don’t adequately check out their firmware before releasing it, leaving it to us T-Mobile customers to suffer the consequences and find the bugs before the bugs are worked out. So far v1.00.12 is working okay with my external antenna which only has ONE mode, “external”. T-Mobile customers have no way to “roll-back” the firmware to a previous version that worked for them. This is NOT right!!! I happen to be a former computer programmer working for a rocket company years ago. I made sure my programs worked, and I still have strong intuitive sense about faulty software or firmware problems. Faulty firmware should never be released or left to the users to find the bugs! Any bugs that users do find and report should IMMEDIATELTY be corrected, and T-Mobile needs to have customer support that listens and quickly reports those bugs directly to Arcadyan and demands an immediate fix!!!
Internal antenna only. And it was very stable on 1.00.09. I really don’t have any options to fix this other than trying an external antenna as you said. I guess I’ll have to wait patiently and hope for a firmware fix. They come so infrequently I doubt it will be soon. If I run out of patience I will likely have to try moving the gateway to a different location to see if it locks more reliable and/or request a replacement/different device. I have heard that the Sagecomm fast device might work better. Frustrating!
Are you using an internal or external antenna? If you are using an internal antenna, the G4AR makes decisions on whether to use the internal antenna “omnidirectional” or “directional” mode which shows up in the “Advanced cellular metrics” T-Mobile Internet app display. If the internal antenna mode selected by the firmware results in very poor reception, it could result in an internet disconnection. This would be similar to my problem with my external antenna and flawed v1.00.09 firmware. T-Mobile does NOT create the G4AR firmware. Arcadyan, in Taiwan, makes and programs the G4AR for T-Mobile. Apparently the Arcadyan programmers don’t adequately check out their firmware before releasing it, leaving it to us T-Mobile customers to suffer the consequences and find the bugs before the bugs are worked out. So far v1.00.12 is working okay with my external antenna which only has ONE mode, “external”. T-Mobile customers have no way to “roll-back” the firmware to a previous version that worked for them. This is NOT right!!! I happen to be a former computer programmer working for a rocket company years ago. I made sure my programs worked, and I still have strong intuitive sense about faulty software or firmware problems. Faulty firmware should never be released or left to the users to find the bugs! Any bugs that users do find and report should IMMEDIATELTY be corrected, and T-Mobile needs to have customer support that listens and quickly reports those bugs directly to Arcadyan and demands an immediate fix!!!
@mountainman i am confident that TM will provide a firmware update to resolve the issue.
copz1998 wrote:
Hi thanks for the reply. Yes, I did read through that post but they did not have the problems with 1.00.12 firmware that I am having so thought I would make a new post.
