Forum Discussion

sdrake91's avatar
sdrake91
Network Novice
2 years ago

Kami doorbell camera

I have a Kami Doorbell camera that WILL NOT connect to my new tmobile home internet.  I have already set up a seperate 2.4GHZ connection for it and still nothing--anyone else been able to connect?

  • sdrake91's avatar
    sdrake91
    Network Novice
    2 years ago

    No I didn't.  I gave up and bought a ring doorbell and it hooked up perfectly 

  • HeavenM's avatar
    HeavenM
    Community Manager
    2 years ago

    Hi there @sdrake91 Have you been able to get your doorbell connected? It is helpful to know if you are getting a specific error message when you try to connect or if your doorbell set up does not see the network at all. We have some great T-Mobile 5G Home Internet troubleshooting resources. If you try the Can't connect to Wi-Fi steps and still can’t get it connected, we would love to know a little more about what you have tried already so we can provide more suggestions. 

  • sdrake91's avatar
    sdrake91
    Network Novice
    2 years ago

    It is set like that.  Unfortunately it still won't connect.  Any other suggestions??

  • copz1998's avatar
    copz1998
    Connection Curator
    2 years ago

    @sdrake91 You might want to make sure the security setting on the separate 2.4Ghz SSID is set to WPA/WPA2. Many IoT devices have low security bars that make it difficult to connect.

    Let us know if this works for you.