Forum Discussion
Price increase Magenta 55+ rate was guaranteed
What?! I've been happy with T-Mobile for a few years now, and thought I was with an ethically operated company. I've had no reason to complain. However just today I received a text that in 2 weeks they are increasing my price. But when I signed up I was promised a guaranteed rate of $70 per month for 2 unlimited lines on Magenta for 55+. Now T-Mobile wants $10/month more than the guaranteed rate. Sorry, the price increase and therefore the change in terms is not acceptable. This isn't a great way to treat loyal customers.
Same 😡
Same thing that happened to me. Read my post under deceptive practices.
Yes I was deceived too, and from what I've read, many customers fell for T-Mobile's un-promise. It's not OK.
The thing that really rubs salt in this wound is they're advertising the home internet with a price-lock guarantee. Why are they doing this when they made the same promise on our phone plans. Are they that dumb or just dishonest? It's disappointing!
