Forum Discussion
How To Login with Home Internet Only
We recently switched internet providers to T-Mobile. We do not have any cell phones with T-Mobile. Apparently, since we do not have a T-Mobile phone number we are not allowed to access the website....
Thank you for your reply, Darko66.
I have tried using the gateway’s phone number to no avail. When I enter the gateway number the error message I receive is “...we don’t recognize this email. Please provide the email you used when purchasing your T-Mobile service.”
I am using the email address that I provided the store when I purchased the gateway and started the service. I get the emails from T-Mobile letting me know that my bill is available for viewing but cannot get past the phone number requirement.
